Overview
Big Fish Gamers Membership is your all-access pass to exclusive perks, monthly rewards, and premium experiences across Big Fish’s extensive library of PC games. Whether you enjoy Hidden Object, Match-3, Adventure, or Strategy titles, your membership helps you play more, save more, and get the most out of your Big Fish experience.
This article explains how the membership works, what’s included, and how you can manage your account directly through your Big Fish profile.
🧩 What Is the Gamers Membership?
The Gamers Membership is a subscription program that gives players recurring benefits each month. It’s designed for frequent players who want discounted games, exclusive offers, and priority support.
Key Membership Features
Monthly Game Credits
Receive game credits every month that you can redeem on most PC games from the Big Fish catalog.Exclusive Member Pricing
Enjoy special prices on Collector’s Editions, new releases, and top-rated titles.Early Access to Select Games
Play certain games before they officially launch.Loyalty Rewards
Earn points as you play and spend. Higher tiers unlock extra discounts and perks.Priority Support
Get quicker access to help from the Big Fish Customer Support team.Members-Only Promotions
Includes limited-time bundles, bonus credit events, and special seasonal offers.
🕹️ How the Monthly Game Credits Work
Each billing cycle, you receive one or more game credits depending on your membership tier.
Using Your Credits
Credits can be redeemed for eligible PC games on the Big Fish website.
Credits never expire as long as your membership remains active.
If you cancel, unused credits remain in your account but may have restrictions depending on your region.
To view your current credits:
Account Settings → Purchase History → Game Credits
💳 Billing & Membership Management
Viewing Your Membership Details
You can manage your subscription any time from your Big Fish account:
Sign in to your Big Fish profile.
Go to Account Settings.
Open the My Membership section.
Review billing dates, credit balance, and membership status.
Updating Payment Information
To update your card or payment method:
Account Settings → Payment Details → Edit Payment Method
Changing or Canceling Your Membership
You can upgrade, downgrade, or cancel directly through your account dashboard.
If you cancel:
Your membership remains active until your current billing period ends.
You keep any unused game credits.
You lose member pricing and early-access benefits once the cycle ends.
🎁 Loyalty Program & Player Tiers
Big Fish may offer tiered membership levels based on your engagement.
Common tier benefits include:
Extra monthly credits
Higher discount percentages
Early access to new games
Exclusive in-game bonuses (if applicable)
Loyalty tier progress resets only if your membership lapses for an extended period.
🔧 Troubleshooting & FAQs
My game credits aren’t showing. What should I do?
Try the following steps:
Log out and back in to your account.
Check your billing status to ensure your membership is active.
Refresh the Purchase History page (or try a different browser).
If the issue persists, contact Support with:
Your account email
Last billing date
Screenshot of your credit balance (optional)
I was billed but didn’t receive my monthly credit.
This may occur due to a payment delay or system mismatch.
Please reach out to Support and we’ll verify the transaction and apply the missing credit for you.
Can I use credits on mobile games?
Game credits are valid for PC titles only and cannot be redeemed on mobile games or app store purchases.
Do credits expire?
Credits never expire while your membership is active. If your membership is canceled or paused, special rules may apply depending on your country.
🎮 Need Help?
If you have questions about your membership, billing, or credits, our Support team is here for you.
Click Contact Us within the Help Center and include your account email for faster assistance.
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